FAQ

No, the Initial 20 hours allocated with your membership will expire 12 months from registration date, therefore it is important you complete your CPD education within the duration of your membership.

Additional hours that have been purchased either with your membership or at a later date, will also expire 12 months from purchase date, providing your membership remains current. All memberships and renewals come with 20 CPD hours and must be used within 12 months from registration. Membership hours do not carry over if you renew. 'Additional hours' do carry over, providing they were purchased after membership registration and you renew your membership. The simple way to remember is that everything has a 12 month life.

No, if you are eligible for a discount under any coupon scheme your discount will only apply on your membership signup and membership renewals. Extra hours are priced at a competitive hourly rate and are charged at the full fee.

A membership lasts 12 months and comes with 20CPD hours. Each year your membership expires and will need to be renewed. Packs of extra hours are only available to members who would like to gain, or need further hours during the course of their membership.

An annual Premium membership with eDen costs $AUD990 inclusive of GST and comes with 20 hours of CPD. Members of our partnering associations, professions who do not require CPD and full time students may be eligible for discounted rates. Discounts are automatically applied to qualifying members when you go through the registration process.

No, webcasts are not live, they are lectures at events and conferences that we have filmed and uploaded onto our site.

Additional packs of hours expire 12 months from the date of purchase, providing you renew your membership. All memberships must remain current to redeem your CPD hours. In the event that you joined under a special offer and received some complimentary hours, we will advise you in that particular campaign of the expiry date of your 'Free hours'..

A webinar is much like watching a power point presentation, You will be listening to the presenter of the lecture, yet you cannot see him/her. A webcast is a live event, like a conference, that has been filmed by our film crew and uploaded onto our site. You will see the speaker up on stage presenting to his audience.

eDen launched its online education platform for Dental Professionals in April 2011 and we are building our library of content on a continuous basis. The eDen website consists of recorded presentations delivered by professionals and specialists in the in their field of expertise. In addition, we have courses, case studies and documents, all of which can be accessed to accrue CPD. As the site progresses, members will see more and more resources available, including new contributors and lectures. We ask that you enjoy the journey as we grow the platform.

An annual subscription to eDen will give you access to 20 hours of chosen education from our library of recorded presentations, documents, case studies and interactive courses. You will have access to review all your chosen education for a full 12 months. In addition we publish monthly books, weekly blog posts and articles as an added recourse.

Full customer support is available on our free call number or email for your 12 month period. All queries are responded to within 24 hours.

CPD Education is in the form of Webinars, Webcasts, Documents, Case Studies and Courses. Please visit our CPD Education tab on the homepage to view our education, CPD requirements and professional contributors.

It's advisable to check with your governing body regarding their requirements. You may purchase further packs of hours if you require more than the 20 we allocate with your membership. Please refer to our pricing tab on the homepage and be sure to check with your professional body on your requirements. You may also view our Dental board 'Fact Sheet' at the end of our 'CPD Requirements' page for current updates.

Unfortunately we do not offer this service on a course by course fee. If you are thinking of signing up and are unsure if it's for you, first time users may register for free and view a lecture of their choice for free. Your free lecture will accrue 1 CPD hour and will be available to you for 12 months. You may upgrade to a premium membership at anytime

Your membership will begin on the day you register and will be active for a full 12 months.

A Webinar is a recorded presentation much like watching a power point presentation with a speaker in the background. You will be listening to the presenter of the lecture, yet you cannot see him/her. We add 1 or 2 new Webinar's to our site every month

When you reach 20 hours, your access to new education will cease, however you will be able to view your chosen lectures for a full 12 months. If you require more hours in the duration of your membership, you can refer to our pricing page for optional extra packs of 5, 10 or 20 hours available for purchase.

If you renew your membership early, your hours will not show up in your account until the date of renewal was due. If you require additional hours immediately, we advise that you choose the option 'buy additional hours' rather than 'renew my membership'.

Alternatively you may contact our team who can bring your membership forward to access your renewal immediately. By choosing this option, your membership will expire 12 months from the date your subscription was brought forward. In this case, be aware that if you do have hours left in your account and your membership is brought forward, these left over hours will expire.

Bringing a membership forward is only beneficial if you have completed all your hours and need more straight away. A more suitable alternative is to 'buy additional' hours, unless your membership is very close to renewal time and you wish to get re started a tad early.

We operate from an automated system and therefore your member instructions and unique log in details are generated immediately upon registration. Please check your spam folder to see if they were captured by mistake.

If not, you may then contact our support team for assistance. In addition, we advise that you add our email address admin@e-deneducation.com to your contacts to be sure and receive all our correspondence.

Very rarely does a membership coincide with the CPD cycle, however your hours will be dated at the time you did the education.

Your 'VIEW' box will only show the hours in your current membership, even if your membership runs across 2 CPD cycles. e.g 5/20 means you have completed 5 out of 20 available hours in your current membership duration. When you press the 'view' button, you will see everything you have done with the completion date to the left of the topic . All education completed remains in your account always. If you wish to separate a particular cycle, press the 'view' button and add the date range you wish to view and print. The number you see in the 'view' box is only relevant to your current membership, NOT the CPD cycle

All education completed remains in your account. If you wish to separate a particular cycle, press the 'view' button and add the date range you wish to view and print. the number you see in the 'view' box is only relevant to your current membership, NOT the CPD cycle. Example: 5/20 means you have done 5 hours out of 20 available hours in your current membership duration.

Full time students only who are not becoming qualified in the next 6 months can contact us for a discount coupon code of 50%. Upon registration, you will be asked to provide your institution of study, student ID and year of graduation for verification.

Each time you view a recorded webinar, complete a document or do a course or case study, you will be required to do a short 5 question quiz. An 80% pass rate will update your CPD account summary automatically. Each time you view a webcast until the very end, your account will be updated automatically without doing a quiz. You must view the webcast until the webcast shuts off and the screen goes black for the system to recognize completion

You must receive an 80% pass mark and your CPD summary will be updated. You can attempt the quiz and many times as you wish.

You must be sure to watch the webcast right through until the end and your CPD will be updated. If it does not reach the black screen at the end,you will need to review the entire course.

Unfortunately we have no control over individual Internet connections from our server. It is best you ensure you are on a secure high speed connection. We do not recommend portable connections or low coverage area's. We also recommend you update your browser regularly. Safari for Mac and Mozilla Firefox for PC are recommended and can be downloaded from the Internet for free. Unfortunately if your Internet cuts out, you will need to review the lecture again from the start.

Whether you are using a Mac or a PC, we recommend that you update your browser to the latest version regularly. For PC users, we recommend Google Chrome or Mozilla Firefox and Mac for Mac users, Safari is also compatible. In our experience, Internet Explorer is not as compatible or as superior as the later PC browsers. Chrome, Firefox and Safari will allow optimum performance. In addition, ensure you have Adobe PDF reader installed to view the books, case studies and documents

We do not issue individual certificates. Your CPD summary will provide you the evidence you need to show your professional body. To print out your CPD summary, log into your account > press the 'View' button > press 'Print View'. You may also enter a specific date range if you do not wish to print everythng

Log into your account > press 'View' > Print View

When you log into your dashboard, click on any of the icons above your name. Free registrations access the list from the CPD education tab

You can repeat the quizzes as many time as you like

This may mean you have reached your 20 hour limit, in which case, the education links automatically disable. You may purchase additional hours if you wish to continue.

Go to the log in page and choose either, forgotten user name or forgotten password. You will be prompted to enter your registered emails address and instructions will be sent to you

If you are a member longer than 14 days and you have not activated your link, it will expire. You will need to contact our support staff for assistance with reactivation.

please check your SPAM or JUNK folder as quite often it will be found there. We also recommend you enter our email address admin@e-deneducation.com in your address book so you receive important notifications

log into your account and use the tab in your dashboard that says 'Buy additional hours'.

Log into your account and press the tab that say's 'Renew my membership' this will display both your subscription date and your renewal date. You will also receive a reminder 2 weeks before your expiry.

When you first log into your account, the 'view' button will say 0/20. As you start to complete lectures, the '0' will change until you reach '20'. Your account will notify you when you have reached 20 hours and your access to education will cease

On the home page, click on the 'courses' tab and you will see a complete overview of all courses, how many CPD they are worth, what format it is in and whether it meets the clinical or non clinical componenet

Unless you enter a date range, it will only display the number of hours you completed in your current membership year.

The Initial 20 hours allocated with your membership will expire after 12 months, therefore it is important you complete your CPD education within the duration of your membership. Additional hours that have been purchased with your membership will expire 12 months from purchase date, providing your membership remains current. All membership renewals come with 20 CPD hours.

Additional packs of hours expire 12 months from the date of purchase, providing you renew your membership. All memberships must remain current to redeem your CPD hours. In the event that you joined under a special offer and received some complimentary hours, we will advise you in that particular campaign of the expiry date.

CPD Education is in the form of Webinars, Webcasts, Documents, Case Studies and Courses. Please visit our CPD Education tab on the homepage to view our education, CPD requirements and professional contributors.

It's advisable to check with your governing body regarding their requirements. You may purchase further packs of hours if you require more than the 20 we allocate with your membership. Please refer to our pricing tab on the homepage and be sure to check with your professional body on your requirements. You may also view our Dental board 'Fact Sheet' at the end of our 'CPD Requirements' page for current updates.

You can purchase further packs of 5, 10 or 20 hours. Please refer to our pricing tab o the homepage.

If you choose to purchase further hours, you may carry them over to the following year. Under the Dental board guidelines you require 60 CPD hours over three years. We do however advise that you seek independent advice from www.dentalboard.gov.au You may also view the Dental board 'fact sheet' at the end of our 'CPD Requirements' page for updates.

When you reach 20 hours, your access to new education will cease, however you will be able to view your chosen lectures for a full 12 months. If you require more hours in the duration of your membership, you can refer to our pricing page for optional extra packs of 5, 10 or 20 hours available for purchase.

If you do not renew your membership, you will not be able to access your additional hours, however if you renew your membership , your hours will remain current for 12 months from date of purchase.

If you renew your membership early, your hours will not show up in your account until the date of renewal was due. If you require additional hours immediately, we advise that you choose the option 'buy additional hours' rather than 'renew my membership'. Alternatively you may contact our team who can bring your membership forward to access your renewal immediately. By choosing this option, your membership will expire 12 months from the date your subscription was brought forward.

Our CPD calculation is based on the length of the presentation. One hour of education is equal to one CPD hour. Currently our webinars accrue 1 CPD and our courses and documents accrue 0.5 CPD. Our webcasts are anything between 0.5 and 2CPD. You can view what each lecture is worth under the 'courses' tab on the home page

You must be sure to watch the webcast right through until the end and your CPD will be updated. If you do not wait to see the stationary screen appear at the end and a small box confirming your CPD, you will need to review the entire course. Please be patient as it may take 10 to 15 seconds for this to happen.

Very rarely does a membership coincide with the CPD cycle, however your hours will be dated at the time you did the education.

Your 'VIEW' box will only show the hours in your current membership, even if your membership runs across 2 CPD cycles. e.g 5/20 means you have completed 5 out of 20 available hours in your current membership duration. When you press the 'view' button, you will see everything you have done with the completion date to the left of the topic . All education completed remains in your account always. If you wish to separate a particular cycle, press the 'view' button and add the date range you wish to view and print. The number you see in the 'view' box is only relevant to your current membership, NOT the CPD cycle.

All education completed remains in your account. If you wish to separate a particular cycle, press the 'view' button and add the date range you wish to view and print. the number you see in the 'view' box is only relevant to your current membership, NOT the CPD cycle. Example: 5/20 means you have done 5 hours out of 20 available hours in your current membership duration.

Unless you enter a date range, it will only display the hours completed in your current membership year.